Absolutely terrible experience today. My boyfriend and I walked in and were standing there trying to figure out what we wanted, and the employee immediately started rushing us, asking what bread we wanted before we had even decided on our sandwiches. My boyfriend told her what bread he wanted, and she assumed I wanted the same thing when I did not.
Then I specifically told her that I did NOT want bologna, yet she put bologna on my sandwich anyway. She asked what cheese I wanted and then put that cheese on my boyfriend’s sandwich when he did not ask for it. She was also asking us which meats were which, which was honestly shocking considering she was the employee making our sandwiches.
Her attitude throughout the entire interaction was extremely rude, irritated, and impatient. She seemed completely out of it, and based on her behavior, appearance, and the way she was acting, I genuinely believe she may have been under the influence of something while working. I obviously cannot say exactly what was going on, but her behavior was concerning and absolutely not appropriate for someone serving customers.
After all of the mistakes and the attitude, I told her I didn’t want the food anymore and left. I literally ended up leaving without eating because the experience was that frustrating.
I understand that everyone has bad days, but rushing customers, not listening to what they are ordering, making the order incorrectly, appearing impaired, and being rude is unacceptable customer service. Management seriously needs to address this.