SC
Skandy Candy
Sep 6, 2026
Worst customer service we have ever received from Subway!
My family visited Subway today for lunch and my parents were ripped off by the staff working. Both of my parents ordered off of the 6 Inch Deli Faves menu meaning their sandwiches should have been $5.99 for my mom's 6 inch and $8.99 for my dad's foot long. Instead they were charged $7.89 for the 6 inch and $11.09 for the foot long.
My dad pointed out the discrepancy on the receipt, and the cashier acted confused about what he was talking about. He pointed to the board indicating the deal and another worker came over to explain what the Daily Deals were. My dad pointed out that he wasn't talking about the Daily Deals, but about the 6 Inch Deli Faves deal which was NEXT to the Daily Deals. Both girls looked as if they had never seen this deal before. They both stated that all they could do was ring in the item ordered and the computer did the rest. They kept saying they couldn't change the prices and their manager was on vacation. When I pointed out that there was probably a "Deals" button that they had to select first, they immediately shut me down stating there wasn't a button like that.
They voided the payment, re-rang it in and this time, the total was even more! My parents expressed their frustration, but the girls doubled down, stating that their was nothing they could do and that we could take it up with corporate if we wanted. They didn't seem at all concerned with the fact that they were overcharging customers and acted like we were the ones in the wrong for being upset at getting ripped off. The cashier at one point ripped her gloves off and stormed off, indicating she wasn't going to discuss it further.