VH
Vicki Huffman
Nov 27, 2019
I ordered through the app for the first time- and wrote under special instructions to please toast my sandwich. I realized when I got home it was not toasted. (I think there may have been another place to order this toasted, but I missed it, and couldn't find it when I went back over the order. - this is why I wrote in the special instructions section.) I called when I got home, and the male worker said I could bring it back and he would toast it. I told him there are items now on there that I don't want toasted. (Lettuce, Tomatoes, and their sauce - not sure if there is mayo in it) He ARGUED that I didn't order a toasted sandwich. I asked for a manager, and the guy says, "she is going to tell you the same thing." The manager saw that I requested one of my sandwiches toasted (it was computer printed out on the receipt and highlighted) so she offered to remake it. I brought it back, exchanged sandwiches, thanked her, and came home only to find my now toasted sandwich didn't have any cheese. I didn't call back again. I don't have time for rude, incompetent workers. Is it asking too much to get what you ordered and paid for? I'm ok with a mistake, but not ok with being treated rudely. Please give that guy some customer service training or keep him away from people and phones. I hadn't been to this location for several months because of how rude the staff was during my previous visit. My suggestion to you: Try a different location.