TL
Tyler Lucas
Jul 27, 2026
Ordered two subs, toasted, with a bag of chips and a large soda using their app. I get to the drive thru and a guy hands me the sack and says “have a good day.” The bag felt light so I asked if my entire order was in there and he stated yes. I didn’t trust that. Opened the sack and only two subs were in there. I asked him to check the receipt for the missing items and then he realized stuff was missing. Okay stuff happens, I get it. But then I get home (7 minutes away) and one sub wasn’t correct and the other was correct but not toasted. I want my tip back. Tipping is for good service. Second time I’ve been here with incorrect orders. Do better.
I rarely leave negative reviews, but this experience was unacceptable.
I ordered a buy one, get one free Footlong Meatball Sub through DoorDash. I specifically ordered both sandwiches on Italian Herbs & Cheese bread with onions, spinach, and olives.
My first delivery included both sandwiches, but they were both made on plain white bread instead of the bread I ordered. DoorDash sent a redelivery.
The second delivery only included one Footlong Meatball Sub, and it was still made on plain white bread. DoorDash had to send another redelivery.
The third delivery again only included one Footlong Meatball Sub. This time it was finally on the correct Italian Herbs & Cheese bread, but I was still missing the second sandwich from my original order.
I then called the store to try to understand what happened. The employee repeatedly interrupted me, said there was no manager or shift lead available, and blamed DoorDash for the incorrect bread. However, DoorDash doesn't prepare the sandwiches—the restaurant does.
I appreciate DoorDash for trying to make things right, but it should never take three deliveries to receive the correct bread, and I still didn't receive both sandwiches on either redelivery. I hope this location improves its order accuracy and customer service because this experience was extremely frustrating.
Bread was hard as a rock. Haven't had subway in years and now it will be another few years before I try again. Pathetic.
TS
Trent Sweitzer
Jul 1, 2026
Pulled up, outside touch screen inoperative. Pulled up to the window, guy looks around for a minute to see if anyone else wants to do his job in the empty restaurant. Nope, nobody, so he comes to the window and I tell him the touch screen isn’t working, can I place an order here? He said “you’ll have to come inside for that” nah. I’m not gonna do that when you have a drive thru window, do your job.
Won’t be going back here, one star reviews speak for themselves.
MN
Macy Norris
Jun 25, 2026
Very clean area to eat, along with the bathroom! Two younger women workers were very nice!