Subway

Reseñas

• FL

  Francis Lene

  Sep 11, 2026
  1.0
  I placed an online order at this location on 09/10/2026. The email told me my order would be ready at 525pm. I arrived at 526pm. The 2 young men working were finishing up a line of orders and I was the NEXT person in line after that. I told 1 of the boys I had an online order. I was pretty much ignored for the people in line AFTER i arrived at the store. They both proceeded to take orders from other customers. After about the 3rd person after me and waiting 15 extra minutes after my scheduled pick up time I tapped on a counter to get 1 of their attention. I told him my pick up was supposed to be at 525pm. 1 of them responded yeah it'll be about 5 minutes. We're busy. Then proceeded to help other customers. I've been working in the food service industry for years, and I understand busy times, but when a customer is literally the very next person in line before the 3 other customers you served, and an online order with an expected pick up time, they come before the customers after them. I ended up waiting 25 minutes after my scheduled pick up time to finally receive my order. Subway's corporate policy treats online and mobile orders as the next customer in line, meaning they are integrated into the sandwich artist's workflow as if the digital customer arrived right at the counter. Why Online Orders Get Attention Already paid: Digital orders are paid for in advance, giving them equal standing to a customer standing at the register. Timed deadlines: The app gives an estimated pickup time (usually 15 minutes after ordering), and locations track these speed metrics. Corporate pressure: Missing target preparation windows can result in performance penalties for the store. Target Pickup Times: Orders placed through the app or website are given an automated estimated ready time (usually about 15 minutes out). Staff are expected to work on them so they are finished by that promised time.
• DN

  Dixie Normus

  Sep 6, 2026
  5.0
  You guys should bring back the store phone
• MO

  Marcus Owczarek

  Aug 20, 2026
  1.0
  They had NO MAYO. How does a sandwich shop run out of mayo (a main sauce condiment).
• JB

  Jami Berg

  Feb 11, 2021
  3.0
  Fast, efficient, and I personally witnessed the manager fix the order for the gal that was ahead of me, and train the worker on how a wrap is wrapped at the same time.
• KF

  Kay F

  Jan 5, 2021
  1.0
  Personally don’t go here. I ordered a steak and cheese and it was drenched in ranch and chipotle southwest. Please drive the extra mile and get better service at a different subway.