EA
Elisabeth Allen
Aug 20, 2026
i looked up if subway has gluten free buns as a celiac, it said they do occasionally. I called to ask and the worker if they had any at this time. i called at 6:45 pm. The worker who answered was rude and dismissive and overall unhelpful to me. I was told word for word “ i don’t know, go look it up” after i previously did, and i asked if they had anything gluten free or if they could do a lettuce wrap ( i’m living in hotels for my job and i don’t have a way to get to food unless it’s within walking distance) and was told “ no we don’t do that” i also asked if there was anything else and she said “ the flatbread might be but go look it up i don’t know” then i was hung up on. Honestly, not good experience and immediately turned me away. I have been able to do lettuce wraps at multiple locations and i don’t even expect it, but i do expect decent customer service, and kindness to be returned. Very disappointed that this worker was very uneducated and unhelpful about gluten free. Please do better.
The employee who works here is absolutely amazing! He’s always so kind, helpful, and very friendly to everyone! I’m not a fan of Subway but my daughter is obsessed so I take her from time to time. But because of him, I will definitely come to subway more. Now I refuse to go to any other location except for this one! Thanks for being so kind every time 😄
AU
A Google User
Mar 3, 2023
People here are always so rude, just had an older guy catch an attitude with my mom for her asking questions about her order? That’s weird. Not only that they are so stingy with their toppings jesus…