Had the unfortunate experience of needing to ask a question before dropping off a package. The lady was very irritated before even interacting with me. I asked if my prepaid overnight M-F package would arrive Saturday (dropped off Friday at 2:30pm). She said, "no, on Monday" and did not care at all that I was bothered it was not going to arrive in time. Then she was also short about that everyone needs to drop labelled packages at a kiosk in the front (when the desk for help is in the back). I would not be writing this review if she had a good attitude because her words were not the problem or the fact that overnight does not mean next day on weekends. It is only because of how she was so irritated and could not answer a simple question in a nice or polite tone or be sympathetic about a customer's disappointment. I will not go back and do not recommend this location.
NS
Nate Schlosser
Sep 2, 2026
Customer service optional. Treated like an inconvenience
LH
Laura Heyde
Jul 29, 2026
Super slow due to their system being bogged down.
I want to thank Karen for the courteous, prompt, and professional help she provided in photocopying and then faxing some time-sensitive legal documents. Without that support I would have been very frustrated and might not have managed to fax them in the time I did. I highly recommend this office, and Karen who works there.
We came in right when it opened. We’ve always had a positive experience here, except for this time. We worked with an employee named Karen, whose name tag said she has been employed with them since 2016, who was incredibly rude. She asked if we had an account number, after asking for clarification she rudely stated, what do you think this is UPS? She also made the same comment to an older lady in front of us. She treated us like we were stupid.
It’s unfortunate that an establishment like FedEx allows their employees to treat their customers like this. And keeps them for 10 years.
Due to Karen’s comments, we will be choosing UPS next time.