Ridiculous customer service from both the app and the store... No response now for 2 weeks from the app......and your store phone number doesn't work!! Better to fix that ASAP. Never ordering from Wingstop again.. 💔 Someone mend my broken heart 😢
Waited over an hour for my order. When I arrived they told me “your order isn’t ready yet.” Waited 30 minutes in store only for another worker to pretend they were helping me until they realized I didn’t speak or understand Spanish. Then went back to the kitchen, only upon bringing my friend in to translate after an hour, were they willing to help. They laughed and made jokes and continued making orders on the cue. My friend ultimately got them to pull up my order as it was in the system. They made the food but will definitely not be coming back to this location. I recommend hiring more accommodating staff or at the very least some with some better customer service. If you can’t act like an adult I don’t understand why you have an adult job.
I visited on 9/27/26.
This is the third time they have gotten my order wrong. There seems to be a communication barrier due to limited English proficiency among the employees, which has repeatedly led to misunderstandings and incorrect orders. I hope management can address this issue to improve the customer experience.
I ordered two Lemon Pepper chicken sandwich combos, but I was given two chicken sandwiches with a super spicy sauce that is impossible to eat, I had to throw them away.
JP
Jenny Paralegal
Aug 2, 2026
I just watched at 10:03pm the short Hispanic or Mexican female worker pushed the trash down with her bare hands with no gloves on, and then continue serving the food just nasty, I absolutely changed my mind, she’s nasty oh my goodness, how could she not wash her hands or wear gloves ?!..