Attempted to add my phone to an existing Cricket 5-line plan. I have my account #, PIN, and unlock code. My phone (nicer than the free phone offered) is eligible for the transfer. After attempting to implement this online, we decided to go to this store to assure accuracy and expediency. Employee Bianca made an error. No worries, These thing happen.
Ever since the error, though, she has done nothing to resolve this, except lie about communications made since the error was made. It ended with her attempting to charge me for the line that should have been free. I'm now 5 days without a working phone because of Bianca's incompetence and lack of willingness to do her job.
We will resolve this by other means. I will not return to this location.