After going to two locations (that were supposed to be open but weren’t…kenwood and heritage…) I was able to find you were opened. The guy who waited on me didn’t seem to care I had to go to two other locations before…just no sense of awareness… and you really need yo clean better…gross. Cobwebs and bugs?!?
What a joke. Ordered through the app to pick up in store. Get the two sandwiches home - a meatball sub and Philly with veggies. They’re swapped. The veggies and Baja sauce is on the meatball and the Philly is naked. I call - they said to come back in and they’ll re-make it. They almost didn’t because I didn’t take it back in with me..just took a picture. SO. They remade the subs…but still didn’t get it right. They left the pepperoni off my meatball sub. I called back to the store, the lady who answered the phone both time and remade the subs was super rude. 0/10. Do not recommend.
TD
Tracey Dillard
Aug 13, 2026
I am submitting a formal complaint regarding the treatment of my daughter at the Subway location in Lakeville, Minnesota.
Around 5:00 p.m., my daughter walked to the restaurant to purchase food. She then walked home in approximately 80-degree weather. When she arrived home, she did not have a bag for her food.
I called the restaurant because I was concerned and asked to speak with a manager. During that conversation, I asked why my daughter was not given a bag. I was told that she had been asked whether she wanted one and that she refused it.
That is not what my daughter told me happened. She did not refuse a bag. This is the part of the situation that concerns me the most. I called because I wanted an honest explanation, and instead I believe I was given information that was not truthful.
This is bigger than a bag.
As a mother, I expect my children to be treated with basic courtesy, dignity, and respect when they enter a business. I also expect employees to be honest when a parent calls with a legitimate concern. I work hard for my money, and I am not willing to continue spending it with a company if I cannot trust that my family will be treated respectfully.
I am asking Subway Corporate to please investigate this incident, including speaking with the employees who were working around 5:00 p.m. that day and reviewing any available camera footage if applicable.
I would also like an explanation as to why I was told that my daughter refused a bag when she says that did not happen.
I am not looking for an argument or special treatment. I am asking for accountability, honesty, and respect.
Businesses earn customers' money by earning their trust. I hope Subway takes this complaint seriously and demonstrates that treating customers and their children with dignity matters.
I look forward to receiving a response regarding this matter.
CA
Chandra Annareddy
Aug 5, 2026
🪰 fly on the food and the vendor does not bother about it. He is having trouble putting veggies on sub. Counting the veggie leaves. Worst way of making it.
JS
Joseph Salvati
May 18, 2026
Nice guy helped me with bike screw and is nice you guys hire the right people