AO
April Olson
Jul 20, 2026
Where do I start?! I was hesitant to even get out of my car. The outside of the building was disgusting. But we were traveling and my 11 year old was hungry and needed to use the bathroom too. So we went inside. Two people standing behind the ingredients glass. Absolutely no customer service skills whatsoever! Not a greeting. Not a smile. Not a thing!! Just silence. So I stepped closer and ordered my daughter a footlong flatbread ham. The young woman probably in her 20s laid 6 pieces of ham down. SIX PIECES! I worked at a Subway in my town for about 4 years. I looked at the sandwich and at her then at the sandwich again and asked her, “are you only putting 6 Pieces?” She looked at Me, and said “yes.” I said, “are you sure?!” She looked annoyed and said “yes do you want it toasted?” 😂 So, then onto veggies. My daughter just wanted spinach and mayo. The guy put so much spinach on! Probably trying to hide the fact that there wasn’t the right amount of ham on it! I asked him to take some off and he was gonna take it all off. 🤦🏽♀️ At this point I was like, we’re done. I skipped my order. Paid almost $16 for my daughter’s bread, chips and drink (I won’t call it a meal deal) and we left. Whoever is in charge of this place, please retrain these employees. And wash the windows outside. Because woah, I can’t find anything positive to say about this place.
One of those locations that doesn't accept coupons or discounts and the staff are very inconsistent for making subs. The owner is another issue not worth getting into. Wish this would close and a jimmy johns or erbs and gerbs would move in
Staff is really nice and remembers your face also a great spot for lunch getting expensive tho for food
KJ
Kristin Joseph
Feb 26, 2026
Kasson Subway Manager(s) & OWNER are RUDE & disrespectful & lack customer service 😡
I placed and online order back on 1/30/26 for 3 foot long sandwiches to be ready for pick up at 7:30.
I arrived at 7:37 and there were no sandwiches ready on the “online pick up shelf,” so I had to wait in a long line of customers before getting my order.
Once I got my order and got home, I was MISSING 1 entire footlong sub. The other 2 footlong subs I ordered were completely incorrect.
I immediately attempted to call the Subway store TWICE and got no answer, so I filled out a form on the app (since that’s how I placed my order).
I heard nothing from Subway for weeks.
I finally called to follow up, understanding things get busy and/or over-looked.
I was eventually called a “liar” by the manager and the owner and was told to “prove it,” after almost 2 weeks of me reaching out!
I had my original receipt, marked and hi-lighted by their staff, showing all the items that were were missing…
I simply asked for a refund, since we didn’t receive what we ordered and we were met with extreme hostility and called liars!
Everything was great. Tiffany was so nice to my hole group.