Jade is the main reason I keep coming back to this FedEx location.
I often work on projects where the smallest details matter—menus, cards, branding materials, and other printed pieces. Printing at home rarely gives me the quality or finish I am looking for, so even when the cost felt difficult to justify, I would come to FedEx whenever a project really mattered.
But after meeting Jade, this location became much more than just a place to print something.
Jade does not simply take a file and send it to a printer. She takes the time to understand what I am trying to create. She gives thoughtful, practical guidance on paper texture and weight, sizing, print settings, trimming, and finishing—always with the goal of making the final result better.
She also notices details I might have missed and helps turn an idea that still feels uncertain into something polished and real. That kind of support is incredibly valuable for someone who works on design-focused projects.
Before, coming to FedEx often felt stressful and intimidating. Now, knowing Jade is here makes the process feel as comfortable as printing at home—except with far better results and much more confidence.
The equipment matters, of course. But Jade reminded me that what truly changes a customer’s experience is having someone who genuinely cares about the work and wants to help it come out right.
This FedEx location should be proud to have someone like Jade. Employees who make customers feel understood, supported, and confident enough to come back are rare. Jade is one of them.