RG
Rokuro Gaming
Jul 30, 2026
Asked for double meat they only did it for 1 the 3 items on the sub
CC
cody cagnina
Jul 16, 2026
Very disappointed with my experience. I accidentally placed an order through the Subway app and realized my mistake immediately. I called the store within one minute of submitting the order to ask if it could be canceled, but they refused.
What made the experience even worse was how rude the lady was on the phone. Rather than trying to help or show any understanding, she was dismissive and made it clear she wasn't interested in finding a solution.
I understand that policies exist, but when a customer calls almost immediately after placing an order, a little flexibility and basic courtesy go a long way.
TC
Tatum Cagnina
Jul 16, 2026
I have never left a one-star review, I’m beyond offended by how the manager behaved. We love Subway and use the app to do our orders, for whatever reason it defaulted to my last order location (2 hours from my current location). I noticed the mistake within less than 10 seconds and called. The manager answered the phone and said she would not cancel or refund as the order had already been started. I’m not sure how they would have started my order within 10 seconds, but regardless she refused to cancel. She told me I needed to drive to 2 hours to pick up my subs. When I explained, again, I was 2 hours away, she said “too bad”.
I told her I was going to contact corporate for a refund and she said, “request will go to me and I’ll deny. Requests go to the owner to see what he wants to do”
Ultimately, if they want people using their app, they’re going to need to account for error. And they also need to be flexible.
10/10 would go to Firehouse Subs just down the road.
There is a trio of older ladies working here and they make the sandwich perfect every time! My wife and I come to this location specifically for lunch quite often. Amazing service ♥️11/10
RM
Rebecca Miller
Jul 7, 2026
Got dinner for my family on 7/7/26 at about 5pm and there were 3 ladies working. The one shorter one with dark hair was extremely rude! She was snappy with everything she said and had an attitude. She even argued with me about bell peppers! I said Bell peppers and she thought I said something else and proceeded to argue with me about what I said. I KNOW WHAT I SAID! her attitude and rudeness started right from the bread all the way down the line. This is my go to place; not anymore.