Cricket Wireless Authorized Retailer

Reseñas

• PB

  Pirouz Baad

  Aug 10, 2026
  1.0
  The boy who answered the phone just now was very rude and hostile for no reason, when I asked him one question politely. No matter how hard I tried to keep it cordial, he was unprofessional and immature in his responses and inconsistent to say the least. I wouldn’t recommend giving them business based on my many experiences with this specific cricket store over the last 7+ years.
• NA

  Nadia Jansson Abdulkarim

  Jul 8, 2026
  1.0
  Today it was the wors service. The person there didn't know anything. I had to cancel the deal because it felt very fishy.
• KV

  Karla Veliz

  May 1, 2026
  1.0
  Pesimo servicio la verdad no quieren trabajar en este lugar
• TP

  Thurman Pool

  Feb 28, 2026
  1.0
  I had a very disappointing experience here. I went in for a prepaid service and was told I had to provide my ID. When I questioned it, the staff was dismissive and not helpful at all. There was no clear explanation of why it was required, and I felt pressured and uncomfortable. Customer service matters, and the way this was handled was unprofessional. If you’re going to require ID for prepaid services, at least explain the policy respectfully and clearly instead of making customers feel forced or disrespected. Lied about plan amount for sale! I won’t be returning.
• RZ

  R Z

  Feb 18, 2026
  1.0
  Purchased a phone at this Ypsilanti location on February 4, 2026. Was verbally told I had until February 11, 2026 to return phone and receipt says 7 days to return as well. I went to same location on February 11, 2026 and they refused the return. Now I am stuck with a phone I do not need nor like. The employee called the manager to get approval for return and she instead said the district manager needs to take care of it. So employee then calls district manager and she refused the return because she claimed it's outside the return window, which she said is actually 6 days from the date of purchase and not 7. District Manager was also very rude and hung up not once, but twice!!! I also called Cricket Customer Service while I was in the store, hoping they would honor their "7 day" return policy, and they told me there is nothing they can do- that it is up to the store location only, because that's where I purchased it. Anyone who buys a phone from cricket, please be forwarned that their return policy is actually SIX days, NOT seven, and I hope and pray you will not have to ever deal with their unhelpful manager and/or rude district manager. Hope this helps someone 🙏