Advance Auto Parts

Reseñas

• PW

  Patrick Waters

  Oct 2, 2026
  1.0
  They were not well equipped, trained or motivated to do a good, efficient job at installing a replacement battery on my vehicle. I was also told inaccurate information by phone before the purchase. For any future purchases I will seek out an alternative location.
• AP

  Alex Pageau

  Oct 1, 2026
  2.0
  If you're just there to purchase a common product like paint, cleaner, or basically anything that comes in a bottle or can, just get it off Amazon. Whatever you need, they probably don't have it in stock. If it is in stock, there's probably only one and won't restock for at least a month. And check out will take forever because staff are absurdly slow. Maybe they're helpful (although I was confidently told by "helpful" staff where to find a product only for - you guessed it - no such product to be in stock) when providing more in-depth service, but as a place to buy products, go elsewhere.
• SG

  Sebastian González

  Sep 24, 2026
  1.0
  It’s the worst place to buy spare parts; they give you a time to place the order even when they don't have the parts in stock, and then make you wait days for delivery! The long-haired employee did nothing but mock me instead of helping.
• CC

  Chloé

  Sep 13, 2026
  1.0
  I go in on a Thursday. Martez the GM knows literally nothing- had to ask for help to do a basic return. Kind enough though, no big deal. Called Friday about a 10mm bleeder screw, that's in stock online, but didnt want to make an unnecessary trip- Martez puts me on hold for 3 minutes. Returns saying they have none. Had to return the other item on Sunday. Martez is at the counter and on the phone, says one moment and I walk around in circles around the counter waiting. He hangs up and goes outside with another customer. 15 later, he's helping again. We had asked to exchange the items, but he absent mindedly pushed the exchange through. I, obviously frustrated express, but I said I wanted to exchange. He states it's too late. Me, a CUSTOMER, sarcastically says cool. I relent that now I probably cant afford what I need. My mechanic says we meed 1 of the four items most. Martez rings up the other 3. No one complains.i even say, "we're all frustrated, everything is fine." I ask if he knows how to split payments. He does not, unless between cash amd card. I had a particular bill set aside as money is hard when youre leaving a dv shelter and I wanted something special for my boy. Martez* only knows how to accept cash first, for split payments. (My ex worked at the company, if advance stopped allowing split payments for cards, that must really suck for you, but for a fact the one in Illinois (and every other type of merchant) can. This time Martez was power tripping, he couldnt ask for help this time. Just let me know that I can get $2 bills from the bank. Cool. Can you pay for my car gas and bills? Cause I cant even fix my brakes. I cant pick up my daughter from my abuser. But Martez can be unknowledgable AND power trip, and call me rude for my reaction. When you were struggling last time and asked for help, I complimented your frames. Style but no accountability, throw em away. Dear Martez. you don't want a rude reaction, here's a few tips: • continue to ask others more experienced when youre not certain • ask your managers for "in training" on your name tag. ( you told us in person today you didnt carry what we needed but the other associate showed us 6 in stock... The same ones that were there when I called. Being at a register doesn't give you authority to be lazy and rude. Why did you help the person behind me after making me wait? Is it first come first serve or who youre attracted to more gets first assistance? I only shop advance cause of personal history and autism. I will never shop at this location until there's no Martez or Martez cangive a sincere apology for the unentitled power trip and deflection- without ai like your review replies. Don't dare get frustrated at a person's mistakes, that they lie about and refuse to apologize for- one, while likely in a stressful moment, as a customer should never match a customer service "manager's," attitude and tone. Don't dare. We may help him get bonuses but he's the boss. If he don't wanna look for the part, you, don't. Get. To. Have. It. Respect martez (that's in )'s authority. No worries, oreillys is actually in Ann Arbor. Advance isnt, tg Edit to add: they use Ai for impersonal responses lol sick
• MR

  Michael Robinson

  Sep 3, 2026
  5.0
  I cannot say enough good about this experience! I desperately needed to get this starter delivered by the evening, and something went wrong with the Doordash driver, communication broke down between Advance and the delivery person (who apparently just flaked out), and about 7:15 PM, I started getting very nervous. I called the store, and the gentleman who took care of me spent 30 minutes on the phone trying to sort out the problem and trying to find a solution. I don’t know exactly what he had to do, but all I know is my delivery not happening was NOT an option for him (or me, but I didn’t need to shout or rant or complain… He took care of business). In the end, he upgraded my starter by about $80 and sent one of his coworkers out in the company truck at 8 o’clock to get this starter to me, and that’s what happened. Max rolled up to my driveway at about 8:20 PM with a smile on his face in a starter in his hand, and I was able to take care of the business I needed to that night. There was never a moment that these guys weren’t trying to make damn sure I got my starter, and this is the only place I will buy parts from for the foreseeable future!