The UPS Store

Reviews

• AA

  Andrew

  May 21, 2026
  1.0
  Shitty service. A friend of mine paid $30 for urgent delivery of a letter to this branch. Not only did no one notify me that the letter had already arrived at the branch, but they also charged me an additional fee for storage.
• MG

  Madisyn Glenn

  May 8, 2026
  5.0
  The woman at the counter is always so helpful and kind
• AB

  Ashley Brett

  Apr 24, 2026
  1.0
  I have been to this UPS several times and honestly it was always sub par but I made an appointment for 3pm for a notatry, I was on my lunch break and when I got there they told me the notary had apparently taken his. He said he would be back in 10 mins. At 3:25pm the dude came back. No one apologized. No one cared. What is the point of making an appointment then? I know it wasn't the guys fault who was working while the Notary was out but seriously it was frustrating. It sucks because this place is close to my apartment but I won't go there unless I am returning something cause obviously the management there is lax.
• AH

  Amy Heisner

  Apr 11, 2026
  5.0
  Always accommodating.
• KG

  Kaushi Gunawardena

  Apr 6, 2026
  1.0
  Hello, I wanted to share my recent experience at the UPS store in Wixom. I stopped by to drop off some return packages, and from the beginning, the customer service representative had an unfriendly attitude. I first tried using the kiosk, but it didn’t work for me, so I went back to the counter for assistance. While he wasn’t speaking loudly, his tone and body language—such as rolling his eyes—came across as dismissive. He asked about my package in a rude manner, and although I tried to be understanding and assumed he might be having a difficult day, the interaction remained uncomfortable. After he printed the labels and handed me my copy, I stayed to ensure the labels were placed correctly on my packages, as is usually done in front of customers. He appeared confused and continued to show a negative attitude. When I tried to politely clarify, he told me to leave. Because the labels were not applied in front of me, I became concerned about my packages being mixed up. I returned to the store to request that they not be mishandled. I also called the store to ask for the owner’s contact information, but I was told it could not be provided. I was informed that the owner is usually present around 9 a.m. I have been coming to this location for years and have always had positive experiences with the owner and other staff members, which is why I hesitated to leave a negative review. However, I am genuinely concerned about how my packages were handled, especially my Macy’s returns.