Vandyke in Shelby Township subway is horrible. I ordered online here tonight and then Also went inside to order an additional sub that I forgot online. On the Philly cheesesteak I ordered they had mayonnaise which I didn’t realize they put that on there because no where in the free world puts mayo on a Philly cheesesteak. On chicken bacon ranch sub I ordered they also put mayo and no ranch. I went back to the store to get them corrected. The young boy in the store refused to remake either one because he said the owner wasn’t there and there was no manager and he had no authorization to do so. Of course this upset me. I don’t like that you refuse to make the Philly over but I understand it was my fault ok. But the refusal to make my daughters over when you put an item on it that isn’t even on the menu and left off what literally was right in the wording of the item. When I started to argue the point he said he was going to call the police. I will never return to this restaurant again. It is poorly managed and operated. I suggest you go anywhere but here. I’ve never been anywhere that literally has one person in the store that has zero authorization to satisfy a customer.
RN
ryan nelson
Jul 14, 2026
This may be the single worst subway in the country. We all know they raised the prices, but to limit the number of ingredients you request on each sub is even worse. When I asked to add more the lady said “this is what you get, I don’t make the rules.” I simply asked for more than 3 pickles and 2 jalapeños on a 6” sub. I would drive an hour out of the way to avoid this crap hole.
EC
Elijah Coffee
Jun 24, 2026
great customer service 10/10 food was amazing
MM
Miguel Mattherson
Apr 27, 2026
The food is great the service was amazing I believe his name was carter veey helpful and patient ans kind wish more people were like him.
Once again, I ordered online with a BOGO coupon and was given a skimpy sandwich. I specifically asked for extra (more) lettuce, onion, and jalapeño. I barely got what most people would consider the regular amount. Unfortunately you cannot order online anymore from Subway as they will try to cheat you if you’re not standing in front of them to see what they are putting or NOT PUTTING on your sandwich. Maybe its time to give up on Subway and get Freaky fast for now on. So tired of Subway doing this to me, at this location and several others in the area.