Best Western Plaza Hotel Saugatuck

Reseñas

• HS

  Hans-Peter Schuster

  3 days ago
  2.0
  We did not book the hotel in question through a booking platform. While we were traveling through the area, another hotel turned us away because it was overbooked. We therefore stopped at this hotel and asked whether they had a room available for three people, which they did. As might be expected, they charged a fairly hefty premium for this walk-in stay. Considering the standard of the accommodation and services provided, I felt the price was excessive. Unfortunately, I later had to request a copy of the invoice because I could no longer find the one I had received at check-out. However, it was apparently not possible to send me a duplicate because we had not booked through a booking platform (!?!?). We were unable to resolve the issue either by phone or by email. Our written requests went unanswered. Even through Best Western’s European customer service center — we are from Germany — I was unable to obtain a duplicate copy, as these invoices are apparently handled and stored only by the individual hotel.
• TS

  Toni Serrano

  6 days ago
  1.0
  This hotel is disgusting. We walked into the lobby where all of the visitor travel brochures were all over the floor. The doors were extremely dirty. Finger prints and drips all over. The hallways have paneling falling off. The room was so damp and musty that we had to turn the air conditioning to 62 degrees to try and cool it off and improve the horrible smell. Our clothes were damp in the morning from the air in that room. There were no tissues. The shower curtain smelled awful. The towels felt like sand paper. If you held them up in the light you could see through them. And they were extremely small. The coffee in the morning was horrible. When I addressed these issues at check out all the woman said was “oh sorry” in a very in-interested tone. DO NOT STAY HERE.
• LJ

  Liz Johnson

  6 days ago
  1.0
  HORRIBLE! The room was so musty and dank. The carpet turned our white socks dirty. The tub had little hairs all around the sides. We found tiny ants crawling on my son's water bottle that was on the nightstand. When we told the staff they told us that there's no way there are ants because they pay an exterminator. After we packed our stuff in our car, our car smelled musty like the room. The pool had a film on top of the water and it was murky. There's no doubt in my mind that there's mold in this place. The hotel does not look like the pictures. It's not just my room that smelled either. Our relatives stayed here also and their room also smelled. Save yourself and don't stay here. Such a beautiful town but a sad time because of this place.
• JD

  Jon Driscoll

  Aug 2, 2026
  1.0
  BED BUGS! And they knew it because the zipper mattress cover in Room 113 had bloody trim and our other room 115 across the hall had new mattress and no zipper cover. My daughter has multiple bites all over her body, found bed bugs and brought to front desk staff at 3am. They gave full refund of room but regardless absolutely unacceptable!!! I guarantee they rented that room again last night. Recommend staying anywhere but this hotel!!!
• GC

  Gail Code

  Jul 29, 2026
  3.0
  The reason for 3 stars was because the had a wedding party come back to their rooms. They were loud,sounded like a herd of elephants. Reported to the desk, it continued till midnight even after 2 reports to the desk. Feel we should have been given that night free. To no result.