Very disappointing experience. I placed a pickup order at 10:37 for 10:55, but when I arrived, the employee was sitting down and my order hadn’t even been started. I was then told the meatballs were still frozen, despite the store opening at 9 AM. They had my phone number but never contacted me to choose a replacement.
What bothered me most was the employee’s attitude. She repeatedly rolled her eyes, huffed, and complained to other customers about having to make my order and being there alone. I understand it was a larger order, but I shouldn’t be made to feel like an inconvenience for placing an order.
Even more concerning, she asked a woman who did not appear to be an employee to put on gloves and help behind the counter, and I did not see her wash her hands first. I also watched the employee repeatedly drop things on the floor.
When my order was finally finished, she tossed everything into the bag and left it on her side of the counter without even telling me it was ready.
The wait itself wasn’t the issue—the rude service, lack of preparation, and especially the sanitation concerns were.