Thea Collins: Allstate Insurance

Reseñas

• PB

  PK Butler

  Jul 9, 2026
  4.0
  I'd been with another agency for almost twenty years, and pricing was getting out of hand, though I had a good driving record and was a very loyal customer. The transition was difficult, but Thea Collins and her team were patient, and and worked with me to find a policy that fit my needs the best. It's only been several months, but so far, so good!
• DS

  debshelton Shelton

  Mar 24, 2026
  5.0
  I have had all good experiences with Collins Agency. Recently had a business situation and needed verification of insurance. She was helpful and promptly provided the requested information.
• GB

  Gina Baumbach

  Jul 8, 2025
  1.0
  Emailed 11/20 to have a policy cancelled, no response. Follow up email on 1/16 still no response, but it is finally cancelled because when I call in April I am told refund was mailed 1/17. I told her I that I did not receive a check. I was told she would call to.see if it was cashed and issue a new one. Today call to follow up, no answer but receive an option to chat. After 45 mins my check is reissued! The one that she was supposed to take care of in April. Until October. I was with Allstate for 20+ years, everything was great with my prior agents. This agency is terrible at communication and customer service!
• JA

  Janet Arnold

  Jul 29, 2024
  1.0
  Called to cancel my insurance policy on 7/24/24 ( my insurance from another company started) . Was told to send an email to Thea Collins that I was canceling. I did that. On 7/25/24 received and email telling me that my billing statement was ready. Insurance went from $370.00 a month to $478.00. (Thank God a got a better rate from another company) . No reply or nothing from the agent and they never canceled. As of today I have insurance on 2 vehicles from two different insurance companies. I paid my monthly $370.00 on July/15/24, canceled on July/24/24. I'm pretty positive that they are just waiting until I don't pay for August so they can keep my full payment fir July instead of reimbursing me the rest. Scammers!!! I wouldn't even waste your time or $ with this Agent. $478.00 a month for a 2023 Tayota Camery (full coverage) and a 2010 Dodge Journey, PLPD w/Roadside Asst. I drive the Dodge, I'm 54, no points or accidents. They made me a rider on my 21 year old sons Camery. Then they keep sending me emails to leave a review, well here's your review.
• PB

  Pam Burbott

  Jun 7, 2024
  1.0
  I have never written a bad review but this agency is neither competent nor kind. Rather than simply complain and be written off, I have lodged a complaint directly to Allstate. Buyer beware. This agency is not truthful.