SH
Sabrina Haley
Aug 5, 2026
I placed an online order for two subs, but when I got home I realized the toppings had been switched between the sandwiches. I called the store, and the employee immediately admitted he had made the mistake. I asked twice if I needed to bring the incorrect subs back, and he told me, “No, just throw them away.”
After driving all the way back to the store, the manager argued with me about remaking the order. She then spent about 15 minutes on the phone with her manager before telling me they wouldn’t replace the subs unless I had brought the originals back. I explained that I had specifically asked if I needed to bring them back and had been told not to. The employee even admitted to both of us that he had made the mistake and instructed me to throw the sandwiches away.
In the end, I waited over 40 minutes just to have two subs remade.
I completely understand that mistakes happen everyone makes them. What made this such a terrible experience wasn’t the original mistake, but the way it was handled afterward. Management threw a new employee under the bus, argued with me instead of listening, and seemed more interested in proving me wrong than making things right, even after acknowledging that the mistake was theirs. This was, without a doubt, one of the worst customer service experiences I’ve had.