Best Western Okemos/East Lansing Hotel & Suites

Reseñas

• JC

  Joe Cotton

  5 days ago
  3.0
  It wasn't awful but it was great. They had a storm before before we arrived. But none of the outside were on. We had a heck of a time find the office. The person at the desk acted like we were bothering her. Told us to go outside at the other end of the building and unload in the rain. I would have rather unloaded under the roof in in the front. It just wasn't a very friendly staff. But we really did have a nice time there. The room was clean. However for a suite it had paper thin walls. I would return to the motel. For the most part it was a nice clean motel.
• TC

  Taylor Chitwood

  Aug 27, 2026
  5.0
  DO NOT WASTE YOUR MONEY ON STAYING HERE! Only doing 5 stars so this review appears towards the top for everyone considering staying here. Room had black mold on the curtains in the room, the carpet was wet, hair in the shower, poop on the toilet seat, food crumbs all over the floor and the ceiling was leaking a brown watery substance all over the bed. Room and hallway smelled like mildew and fermented urine. Got moved from the first room and second room had the same things going on except for the leaking ceiling and black mold. Absolutely disgusting in this place. If you like to waste your money and lose sleep because of how filthy this place is go ahead and book with them.
• SP

  Sara Platinum

  Aug 27, 2026
  1.0
  Doors to the outside were unlocked and anyone could enter. People were coming in and out all night, doors slamming. The washers in the laundry room were full of damp clothes that were not removed for 2 days. Room was dirty. There was tape on the walls which looked like they were leftover from a party, the windows had spiderwebs, the office chair was completely worn and cracking upholstery, shower had hair on the walls, sheets were white but there were spots of yellowish throughout. I would never stay here again. It felt dirty and unsafe. The only redeeming quality was the woman who checked me in and out.
• JC

  Jill Commander

  Aug 24, 2026
  4.0
  The breakfast woman Kyra amazing. So so sweet. The hotel could use a few things and the shower and toilet set up in the suits isn't ideal but its usable. Clean. Overall enjoyed my stay.
• AG

  Allie G

  Aug 12, 2026
  1.0
  They absolutely refuse to give the deposit back. They charge 100 deposit. And only give back 10. Then they also tell you "no, we gave the full refund, call your bank"..and then go "oh, nope, we only gave back 10..and I don't know why.." Doubt we'll stay at another. We would rather pay double for a family of 5 than ever stay with these places again. Absolutely don't bother with them. EDIT: thanks for the reply. Still doesn't explain why your STAFF tells us it was a full refund for the deposit..that turned in to ONLY a 10 refund. That isn't 90 or 100. So, again, will still keep the 1 star. 🤷‍♀️ Nothing was left behind, all trash was in the ONE trash bin in the room, all towels were gathered up for your house keepers. Not a thing to keep a refund. After we've been well long gone.