I’m usually pretty easygoing and understanding. Mistakes happen, things get missed, no big deal. But consistently bad customer service? That’s more of a talent than an accident at this point, and not a good talent.
As a local, I’ve been here more times than I’d like to admit (limited food options in a small town will do that to you), and somehow each visit manages to feel like I’m personally inconveniencing the staff just by existing. Highlights include surprise tip additions to my bill, a salad that boldly reinvented itself without lettuce, toasted subs featuring impressively cold meat, and veggies that were… let’s just say past their prime.
BUT—there is one shining beacon of hope. A young high school-aged guy, I believe his name is Brayden. Always polite, always smiling, always hustling (usually alone, from what I’ve seen, even as an apparent minor). He’s never messed up my family of five’s order and somehow manages to outwork his GROWN coworkers without treating my family like an inconvenience or throwing attitude like confetti.
If the entire place ran like Brayden does, this review would look very different. Give that kid a raise—and maybe have him train the rest of the staff while you’re at it.