I want to recognize Michelle and Steven for the outstanding customer service they provided during one of the most stressful experiences I’ve ever gone through.
This was my first time putting together an obituary program for a loved one, and I had absolutely no idea where to begin. Michelle was incredibly patient and compassionate. She took the time to sketch out a sample layout by hand so I could understand how an obituary booklet should be organized. She also spent time helping me make adjustments on the computer so I could get everything just right. Steven also helped improve the cover page.
I know FedEx offers design services, and I’m not even sure if everything they did for me was expected as part of their regular job, but they went above and beyond to help me. Michelle kindness made an overwhelming situation much more manageable, and I’ll always be grateful for that.
There was one small error in the final booklet where a family member’s name ended up in the wrong section after revisions were made. However, I also recognize that I received the final proof and approved it before printing, so I share responsibility for not catching it during such an emotional and stressful time.
Overall, the obituary turned out beautifully, and I truly appreciate the compassion, patience, and professionalism that Michelle and Steven showed my family. Also thank you Sergio for making that last minute update to the cover page. Much appreciated!