Subway

Reseñas

• AG

  Andrew Gray

  Sep 4, 2026
  1.0
  Visited on 9-4. The worst Subway I’ve ever visited. Clerk was unhappy to have a customer. Sandwich was damp somehow even after asking for it be toasted. The tables were unclean and trying to eat instore while fending off flies wasn’t all that fun. Gets 1 star because there’s no zero star option. Avoid.
• GS

  Gregory Smith

  Sep 2, 2026
  1.0
  Decided to order food for myself and my son to save time tonight as we had errands to run and I did not have time to cook. Bad move on my part. This location was not super busy from what I could see, and I ordered via the app so it would be ready when we got there (and it was). But they couldn't handle my son's simple sandwich: Provolone Cheese, Mayo, and Black Olives. That's it. What did we get? Provolone cheese, mayo, 1 SLICE of a black olive and EXTRA lettuce. Seriously EXTRA. My child hates lettuce. So, our "cooking free night" was spent scraping every bit of lettuce off the sandwich, hand slicing olives and then re-mayoing the sandwich. And, yes, I did recheck the app to make sure I didn't add lettuce to the sandwich. I didn't. And my Chicken Teriyaki was assembled correctly, but the bread was about 1 hour away being fully stale. I think what bothers me the most is my child's disappointment and the waste of my time. I had food service jobs in the past, and mistakes get made. But for both sandwiches to be wrong or on stale bread isn't "oops". It's one or more people not caring about their job, their employees and/or their customers.
• DP

  Daniel Pierce

  Aug 26, 2026
  1.0
  This was at Fuller and Michigan location, Grand Rapids. Placed an order through the Subway app, it said ready at noon. Arrived at 11:50 and waited. There were zero orders on the ONLINE shelf, so I waited in a chair. At noon, I got in line to be fair, I didn't want to put up to the time I got there. When it was my turn I told them I was picking up a Subway app order. They refused to make it until ALL the walk-ins were served, even though I had waited in line longer than all of them. I say down again, but the line kept getting longer. At 12:20, I had to leave to get back to work. Never got my food. The corporate customer service is just as bad, their chat bot, Sammy, took all my info and sent it to the wrong place. I know this because Sammy told me to watch for an email and I got an automated email from the Press Release dept. It had a link sending me back to customer service, so back to Sammy. What a corporate circle jerk. I'll have to dispute the charge with my bank as good never received, nobody has time to wait 90 minutes for a sandwich. Oh, and I was still late getting back to work. And hungry. And pissed. Follow up: called the store: it rings 13x then hangs up.
• AH

  Aaron Hoyes

  Aug 24, 2026
  1.0
  The owner of this location must not really care how their investment is being managed. I came in on a Monday at 12:30 and there were 6 people ahead of me in line. Over the course of my 30 minute wait, I witnessed one worker make the sandwiches, top them, and run the register by herself. Meanwhile, another worker was slicing meat and not once jumped in to help with customers, despite the fact that the line continued to grow behind me. I even witnessed several people leave due to how slow the line was moving. The worst aspect of this was the manager who kept popping their head out from the back prep area and never once jumped in to help. They seemed more interested in listening to vulgar music at a loud volume. You are paying this person to manage situations like this, but they have taken a passive role in management, which cost you several sales in just the 30 minutes I was there.
• EO

  Eugene Overton

  Aug 12, 2026
  1.0
  Terrible got the wrong order. It was ice cold when I got it and it had the wrong toppings. I got spicy Italian and it only had pepperoni 🤮.