Advance Auto Parts

Reseñas

• AA

  Alicia

  Aug 2, 2026
  1.0
  My boyfriend went to this AutoZone because his car wouldn’t start. An employee tested the vehicle and told him the alternator was bad. Trusting that diagnosis, he immediately purchased a new alternator for about $250. After replacing the alternator, the car still wouldn’t start. We later discovered the real problem was simply a dead battery. The alternator was never the issue. We returned to the store with the receipt and the alternator, explaining that we had only purchased it because of the employee’s incorrect diagnosis. Despite that, they refused to refund us. We understand that diagnosing car problems isn’t always perfect, but when a customer spends $250 based on an employee’s recommendation and that recommendation turns out to be wrong, the store should make it right. Instead, we were left paying hundreds of dollars for a part we never needed because of bad information. This experience was frustrating, expensive, and very disappointing. I hope management reviews this situation and does the right thing by issuing a full refund ****update Aug 2*** We went back to the store hoping Advanced auto would make this right, but the general manager refused to issue a refund simply because it’s an electrical part. Instead of taking responsibility for the employee’s mistake, we were told to try to sell the brand-new alternator ourselves. That’s not an acceptable solution. We should not have to lose money or deal with reselling a part that we only purchased because we relied on their incorrect testing. The no-return policy for electrical parts makes sense when a customer buys the wrong part on their own. It should not be used to shield the company from the consequences of an employee giving an incorrect diagnosis that directly caused an unnecessary purchase.
• ML

  Matthew Lake

  Jul 19, 2026
  5.0
  Now wait, O'Reilly is buying Napa, did Advanced buy Pep Boys? I think Auto Zone bought Car Quest. 🙄
• WH

  william harvey

  May 12, 2026
  3.0
  The part that I needed according to their computer was wrong, and they weren't very knowledgeable.
• JP

  Jennifer Plocinski

  May 3, 2026
  5.0
  I always receive excellent and friendly service at this location!
• CV

  Celestine Vaught

  Apr 28, 2026
  5.0
  Online ordering was easy. Pricing was comparable, plus they had an online sale in progress. Bonus! I actually ended up returning the part since I did not need it. Even returning a $230 part was surprisingly simple. The store staff was pleasant. I will purchase from them again in the future.