I had a situation in which an item had to be sent within the hour. I had to prep the box, print the label, and get to the FedEx store before it closed. It was already after 6, and I was having printer issues. The label kept coming out unreadable. When I got to the store, Zee was super patient with me, even though it was just minutes from closing time. She had another customer who ended up being there after close, too, and she was just as good-natured with him. I apologized to her for keeping her past close, and she was incredibly gracious about it. I worked in customer service for almost 4 decades, and an employee like that is pure gold.