The UPS Store

Reviews

• LF

  Lewis Fenderson

  6 days ago
  4.0
  Very helpful staff. I was dropping off a couple of Amazon items that I was returning. They helped me navigate the Amazon app on my phone so I was able to get the necessary return barcodes more quickly. They also repackaged the item that needed it. My money was refunded to my Amazon account before I left the store.
• AH

  Aaron Holm

  Jun 6, 2026
  2.0
  I’d recommend you go to a different location. After the label, I had printed and taped to the box didn’t scan—the ink bled and blurred the barcode. The team, with little instruction said “email it”. After some awkward back and forth, as I didn’t know who to “email it” to, we got the label printed. Then the associate without any other communication said, “tap or insert your card”. As it turns out they were charging me $4 for “print services”. Would have felt better about this interaction if I was told or asked if I wanted to pay for a label to be printed. Unfortunately, each time I’ve visited this store the experience seems to get less and less friendly.
• JC

  josephine clemens

  Jun 5, 2026
  5.0
  Amazing customer service. I made an error with my graphic design, and after they had already printed for me, the manager re-did my design when he saw that I was upset with my own work. Angel being. Thank you.
• CO

  Courtney Ornsby

  May 30, 2026
  1.0
  If I could give this store 0 stars I would. Same complaints as others. I brought my return in a package and they wanted to charge me $6.99 to repackage it. This is nothing more than a greedy money grab and I have reported them to UPS corporate. Went down to the Royal oak store where they took my package as is, scanned the QR code and sent it on its way. Every UPS store is independently owned so this is a CHOICE by the owner to operate this way. They will say that this is due to the type of return it is based on the QR code so they have no choice. So you mean to tell me that you are going to take my return out of the package and repackage it so you can make $6.99? Please don’t go here. Just go to the Royal oak store where the owner chooses common sense and customer service over greed.
• IC

  In Christ

  May 19, 2026
  1.0
  Was making a return and asked if they could wrap the items because they were fragile and Luna said there was nothing they could do. I asked if they could bubble wrap it or at least stick something down on the side for Protection and Luna said it would cost about $50 or more to do that. I basically got the impression that Luna did NOT want to help me at all, even after I explained that I would not get my refund if they came back damaged. Very poor customer service. I will not be back.