Subway

Reseñas

• FM

  Faythe M

  Sep 11, 2026
  1.0
  Pizza cold :(
• QW

  Quinn walden

  Sep 11, 2026
  1.0
  Was in the store with my hands in my pockets , like one would do while waiting for there sub. and then the worker accused me of vaping something that I dont do at all and all other customers in the store vouched for me saying I didn’t do what I was accused of doing
• JJ

  J-Me*Tallulah

  Aug 26, 2026
  1.0
  I have never experienced customer service quite like what happened at this Subway. My fiancé and I placed an order totaling $20.10. Everything was completely normal at first we were actually having a pleasant conversation with the employee about food preparation and working night shift. I have worked in food service myself, including at a Subway in Utica, so I understand that job can be stressful. Things changed when it came time to pay. The employee told us that, for some reason, we needed to manually enter the order total on the card reader. My fiancé was using Apple Pay, and when she attempted to guide the phone toward the reader, she physically put her hands on his hand and the phone. The payment went through for our $20.10 total. She then presented another screen and told us to manually enter the total again. My fiancé noticed that the amount showing was $40.20—essentially doubling the $20.10 charge. When we questioned it, she immediately became extremely agitated. I asked for a manager’s name and phone number. At first, she claimed she couldn’t provide one and said the manager would be there in the morning. She threw the receipt toward me and told me there was nothing she could do. At that point, I simply wanted the transaction corrected and the additional amount removed. I had actually intended to leave an appropriate tip, but I was absolutely not going to authorize a $20.10 tip on a $20.10 order after being told to manually enter that amount. Her response was completely disproportionate. She began yelling at us to get out of the store, saying she was sick of “you people,” that she hated the job and hated the town, and repeatedly blamed us for not paying attention. We WERE paying attention. That’s exactly how we caught the problem. I contacted my bank because I was concerned that an incorrect charge had been processed. When the situation escalated further, we called 911. My fiancé, who is normally one of the calmest and kindest people I know, became understandably upset when the employee continued escalating the confrontation. I immediately stepped between them and stayed on the phone with 911. Interestingly, once the police were involved, the manager’s contact information that supposedly wasn’t available suddenly became available,because she was immediately calling this manager that I asked about when I wanted to know when I could get my money refunded. There was also another issue that concerned me deeply. During our conversation before everything went sideways, this employee volunteered an alarming amount of personal information about a MINOR who works at the restaurant,including his name, school-related information, schedule, and details about what he does at the store. She was openly discussing information about a minor that absolutely did not need to be shared with customers. That part is being addressed separately because it is extremely concerning. When the officers arrived, I tried to calmly explain what had happened and showed them the receipts and the information from my bank. They handled the situation professionally and, within minutes, we had our money returned. I’m not writing this because I want a free sandwich or because I was unhappy with my food. I am writing this because the way this situation was handled was completely unacceptable. Mistakes with a payment can happen. What matters is how you handle them when a customer brings the mistake to your attention. Screaming at customers, refusing to provide management information, escalating the situation, and blaming the customer for questioning a suspicious charge is NOT acceptable customer service. We will not be returning to this location. There are plenty of Subways and other restaurants where I can spend my money without wondering whether I’ll have to involve the police to resolve a $20.10 transaction. Honestly, I should have just stayed home and cooked like I originally planned, NEVER AGAIN!
• DG

  Dennie Glover

  Aug 26, 2026
  1.0
  I wish negative stars were an option! During our visit on 8/26/26 at 2:36pm, we were overcharged for our order. When we questioned the charge, the employee’s attitude immediately changed. Instead of attempting to resolve the issue professionally, she became hostile, began screaming at us, and used vulgar and inappropriate language. We asked for her managers number and she proceeded to state she wasn’t from that store and didn’t have it. After it continued to escalate she surprisingly had the managers number and didn’t give it to us. The situation continued to escalate, and the employee proceeded to threaten us. Her behavior made us feel extremely uncomfortable and unsafe. The incident became serious enough that the police were dispatched to the restaurant as a result of the situation. We understand that disagreements and mistakes can happen, but the way this situation was handled was completely unacceptable. Customers should not be subjected to screaming, vulgar language, threats, or intimidating behavior by an employee, especially when simply questioning an apparent overcharge. I am requesting that Subway and the franchise owner investigate this incident thoroughly, including reviewing any available security footage and speaking with the employees and officers involved. I would also like to know what corrective action will be taken regarding the employee’s conduct. I am specifically requesting that this complaint be escalated beyond the individual store and reviewed by the appropriate district manager or Subway corporate representative. I would appreciate a response regarding the outcome of the investigation and how Subway intends to address this matter. DO NOT COME TO THIS STORE UNLESS YOU WANT TO BE DISRESPECTED Thank you, Dennie Glover(no longer a customer after today)
• BG

  Ben Gior

  Aug 25, 2026
  5.0
  Kate was super quick and had great customer service with me and my girlfriend. Offered us recommendations that we took and really took the extra step with care towards the customer.