The UPS Store

Reseñas

• RB

  Roxanne Barsotti

  May 19, 2026
  5.0
  Very helpful!!!!
• JJ

  Jay Jackson

  Apr 22, 2026
  1.0
  This was one of the worst customer service experiences I’ve had anywhere, and judging by the number of recent negative reviews, it’s clearly a pattern, not a one-off issue. The main problem is Paula, who presents herself as the owner but behaves in a way that is completely unprofessional, dismissive, and openly disrespectful to customers. There has been a noticeable drop in quality at this location, and it’s not hard to see why. Many of the long-time employees are gone, and the overall atmosphere and level of service have deteriorated significantly. After taking my business to another UPS Store, I asked them if they knew Paula, “the owner” and I was informed that Paula is not actually the owner. That makes the way she represents herself and treats customers even more concerning. At this point, this location feels mismanaged and out of alignment with the standards you would expect from this brand. I would strongly recommend taking your business elsewhere until corporate addresses the situation and makes meaningful changes.
• AH

  Amanda Herr

  Apr 3, 2026
  1.0
  Worst customer service. The owner was incredibly rude and even mimicked my body movements when I tried to express my unhappiness with her service. Yes, the service from the owner herself was the problem. I thought about signing for my mailbox for another year since I’ve been a customer for 10 years but after the absolutely rude and unprofessional behavior from the owner I will find a different UPS Store or another mailbox service. The staff I always worked with at this location are gone replaced by this awful woman. I highly recommend you skip this place and find an alternative.
• AA

  Ahmed Al-Sammarraie

  Mar 29, 2026
  5.0
  Very very nice and helpful team I like this location Thank you
• BB

  Barbara Blake

  Jan 31, 2026
  5.0
  They are polite, quick and handle my packages with care.