The UPS Store

Reviews

• LH

  Larry Heard

  May 14, 2026
  1.0
  UPS Needs to send a Team Trainer Out to this Location. or a new manager. They lost 2 of my packages… Sorted them wrong. Please send a new Manager out to this location to teach the staff how to do their jobs
• PC

  Pat Colucci

  May 11, 2026
  5.0
  Always friendly staff willing to help! Brenda is always cheerful and very knowledgeable!
• SV

  Sarah VanLangen

  May 5, 2026
  5.0
  Amazing and very helpful staff!!
• CM

  Catherine Marshall

  Apr 20, 2026
  1.0
  The owner Brett has promised for 2 months that he would take care of compensating us for 2 laptops that his store in Muskegon packed and shipped to the wrong location. One was stolen and the other one was broken into and all the memory was stolen. We sent pictures and they owned up to the fact the mistake was theirs. The computers were supposed to go to Fredrick Maryland instead the recipient in MD received a large pipe. Then the hotel that received the laptops kept them for 2 weeks before they shipped them (after stealing one and destroying the 2nd one) The amount was $550 total for the Dell and HP. Plus the shipping cost. After 2 1/2 months The UPS store sent a joke of a check to me for $117.00. Not the amount Brent promised to me after dozens of conversations! All contact was initiated by me because he could care less. The thieves that pilfered our motherboard now have access to our personal info stored on it!! Very unprofessional, uncaring and incompetent! Brent you should be ashamed !
• AD

  alysia deas

  Apr 16, 2026
  1.0
  On April 14, 2026, I visited this location to complete an Amazon return and encountered an employee who was noticeably rude during that interaction. At the time, I chose to give the benefit of the doubt and assumed it may have been an off day. However, during a subsequent April16, 2026, I encountered the same individual—again without a name tag—while shipping my daughter’s cell phone across the country. Due to the urgency of the situation, I needed to explore expedited shipping options. Unfortunately, the interaction was highly unprofessional from the start. The employee did not make eye contact and was very short and curt in response, and initially offered only the cheapest, slowest shipping method. When I attempted to ask about alternative options, I was interrupted and abruptly asked when the package needed to arrive. After stating that next-day delivery would be preferred, the employee spoke over me in an elevated tone and continued the transaction in a rushed and dismissive manner. She provided a rate, confirmed the insured amount, and stated that a signature would be required upon delivery. When I asked a clarifying question regarding who could sign, she responded briefly before directing me to review and sign multiple pages of terms. While I was attempting to read through the agreement, she instructed me to “just scroll to the bottom and sign,” which made me feel pressured into agreeing without proper review. The entire interaction felt rushed, forced, and unnecessarily aggressive. After leaving the store, I contacted the location by phone to calmly address the situation. When I asked to speak with a manager, a woman came to the phone but did not identify herself. Upon further clarification, it became clear that she was the same individual who had just assisted me—and that she is, in fact, the store manager. During this conversation, my concerns were not taken seriously. Instead, I was met with interruptions, dismissive behavior, and what I perceived to be a condescending and insincere apology. She attributed her behavior to things being “busy,” though there was no visible line or activity to support that claim at the time of my visit. I found it especially troubling that the individual responsible for this level of customer interaction is in a management position. The lack of professionalism, accountability, and basic courtesy displayed during both encounters does not reflect the level of service I would expect from UPS.