FH
Fuller Housepets
Jul 1, 2026
The customer service line is pointless. Call and get a robot, get sent overseas to a call center that cannot actually do anything. Driver just took off speeding in my neighborhood and did not leave my package. Just drove away with no note or anything. Customer service found my package but I had to wait for another day when the drive drove by 2 more times!
Just an awful experience all around.
Driver did not ring bell, knock, or stick around long enough for my dogs to notice. Just long enough to leave a note and see me open my door. Had to pick up package.
Did not knock on door when noted on the account and delivery instructions. The driver drove away as i ran out the door. Resulted in me not getting my package for 3 days when I paid for it to be delivered in 1. Their customer service and entire website is useless.
MH
Maria Hadden
Mar 27, 2026
Save yourself the disappointment and go to literally any other location, and use UPS whenever you can. For some reason, my Amazon insisted I returned this one package by FedEx instead of what it usually is, which is UPS. Amazon said I don’t need a package and they just need to scan the code and they’ll return it for me. The lady working gave me so much crap about it and insisted that I need to buy one of their packages to be able to do it and that she can’t just accept it as is. Even though FedEx, Whole Foods and UPS are supposed to all accept unpackaged Amazon prime returns. She wouldn’t explain why she can’t do it. She just kept insisting she can’t do it. And told me I should go ahead and try another FedEx location. Complete waste of my time and she was super rude about it. I’ve never had a single issue returning stuff at UPS. I buy and return so many things on prime and have never had an issue until today.
EA
Emadaldeen Alkhteeb
Mar 10, 2026
Good experience