On 4/19, I ordered a sandwich online to pickup. I waited an extra five minutes before going in to pick it up. When I arrived, there was a very young woman, alone, working. There were three people ahead of me in line. I scanned for my order and did not see it. I waited a bit and the employee was patiently taking an elderly gentlemen's order. When she finished I quickly asked her if my online order was ready, she said "no". I then asked if I could cancel it, and she said "no". The woman in front of me in line then left. Then the employee started making my sandwich. She gave it to me and I left. When I arrived home, I started eating it, my impression was that the bread was stale. I took a bite into my second half, decided I was full and went to wrap it up only to discover a quarter size or more spot of green mold. Now to make a long story even longer comes my saga of getting my refund. I immediately emailed Subway after my calls to the store went unanswered with both the receipt and a picture. I emailed compliance, report it, etc. Was told by compliance to forward it elsewhere, responded by asking, if they could, they did. Over a month later, even with me trying to follow up, I finally received a response asking me if I had the the right store as Angelique Breton spoke with the employee and 'they didn't remember an online order for a flatbread sandwich, nor could the employee recall making one'. I responded with my original email with the receipt and picture and replied yes, this is not rocket science. I never received an acknowledgment or response. Sorry, not sorry, over a month goes by and you question my veracity? I only wanted my money back! I ended up sending the picture and receipt to my credit card company and was issued an immediate refund. Customer service goes a long way. The young woman probably shouldn't have been alone that day in regards to labor laws, not even getting into that here. You have forever lost my business.
And maybe an employee should not be posting reviews of their own business...
AB
Angelique Breton
5 days ago
This Subway has it all! Great for larger groups because it has a large parking lot and dinning room. Call ahead for larger groups and they are eager to make it happen.
AU
Anonymous User
6 days ago
I occasionally stop by this Subway for lunch, and it’s consistently one of the best. The store is always spotless and fully stocked—unlike so many other locations, I’ve never once been told they’re out of something. I really appreciate the code locks on the bathroom doors; they keep the riff-raff out and help maintain a clean, family-friendly environment.
What truly sets this place apart, though, is the daytime manager/shift leader. They’re always genuinely kind and friendly, and their positive attitude is a big reason I keep coming back. This location has definitely earned itself a glowing review—maybe even a Christmas card this year! 😋
SM
Sally Morris
May 19, 2026
It is 6:00 on 5/19/2026. We told the young man that we wanted the BLT and the spicy pepperoni from the value meal. They are $3.99 each and two small drinks. Total of $11.96 plus tax or $12.92. He rang them in wrong and told us the amount was $20+. When I told him that cannot be correct he was very rude and told us that was the amount. When I pointed out the advertised Value Meals, he said “I am just the employee “. The conversation went on and finally he made the bill correct. We have never been treated so disrespectfully in this particular subway, but we will not be back if he is working.
3.6 ☆'s ....Hmmmm, NOT surprised! Although clean throughout with fresh condiments the management/ownership is weak at best; at least the one who I personally interacted with was.
I ordered a protein pocket and the young gentlemen behind the counter informed me that since I ordered the "protein pocket" I could in NO WAY modify the ingredients. No extra this or add that.... this confused me because for 30 plus years my family and I have always loved the fact that at a "SUBWAY" you can have it the way you like! Never been an issue.... (the young man behind the counter was very professional and was only following guidance?)
This caught me off guard and I immediately said "really, I was hoping you would add onions?" His response was that no such thing was possible. My rebuttal offered to pay like an extra dollar ( $1) for a side of onions. This was when the BOSS piped up from her perch in the corner booth as she immediately shot that solution down saying "we dont sell toppings". I was speechless, "really!?!?!?" Ok..... that's when it dawned on me that obviously this manager had zero common sense and had probably reached the pinnicale of her upward mobility. You dont lose a customer (and EVERYONE he/she knows) over 12 cents worth of sliced onions. "Vacuous" is perhaps too kind the adjective to describe her management and leadership style. But paraphrasing Forrest Gump summarizes it better than I have and much more succinctly; "STUPID is as STUPID does."