The UPS Store

Reviews

• KD

  Keisha Daley,

  Jun 4, 2026
  1.0
  New owners, particularly the older male, are unpleasant and condescending. Gave me a hard time regarding the return label that *Amazon* issued. Wanted to charge me to tape up a small hole in the side of a large box (the box was delivered to me with the hole). Luckily I had my own packing tape.
• CC

  Catherine

  May 22, 2026
  2.0
  Franchise that inflates prices and adds fees that you won't find at a corporate location. The employees I dealt with talked about and laughed at customers up openly, which is why this is a 2 star and not a 3 star review.
• FN

  Farideh Najafi

  May 15, 2026
  1.0
  I’ve used many UPS Stores and this location has been by far my worst experience. If I could give zero stars, I would. Every time I go there, I encounter the same employee, and the experience feels focused on charging for every tiny thing rather than helping customers. For example, at virtually every UPS Store I’ve ever used, if you already have a shipping label, using a few inches of tape to attach it to your package is done as a courtesy. Here, I was asked to pay $1 just for a small piece of tape. It’s not just about the money — it’s the complete lack of customer service and willingness to help. Other UPS locations often make reasonable efforts to assist customers and create a positive experience. At this location, every interaction feels transactional and unwelcoming. I rarely leave negative reviews, but after repeated experiences, I would absolutely not recommend this UPS Store to anyone.
• SU

  Shafi Uddin

  May 13, 2026
  1.0
  Disappointed with the UPS Store in Towson. Seems like there may have been a mistake with the pricing because I was charged $0.99 for tape and $5 for a simple shipping bag. The costs just didn’t seem reasonable for such basic packing materials. Left feeling frustrated with the experience overall.
• CM

  Chris Van Meter

  Apr 6, 2026
  1.0
  I requested pickup and packing service of a valuable item won at auction. Fragile glass item had a single piece of bubble wrap and tossed in a box with a few loose boxes and a handful of packing peanuts. Now I have an expensive pile of broken glass.