Subway

Reseñas

• KF

  Keren Flores

  Aug 25, 2026
  1.0
  Extremely disappointing experience! I placed a pickup order through the official Subway website and received an order confirmation showing that my order was paid for and was placed at this location. When I went into the store to pick it up, the employee told me she couldn’t find the order in their system and that no receipt had printed. I showed her my confirmation and explained that the order had already been paid for. Since the order was clearly confirmed on my end, I asked if she could simply make the order for me, but she refused. I then asked to speak with a manager, and she told me that we couldn’t speak to one without giving me any valid reason why. I even waited approximately 40 minutes to give them time to see if the order would eventually show up or print in their system. During this entire situation, the employee repeatedly walked away from me instead of trying to help resolve the issue. She also was not wearing a name tag, so I couldn’t even identify who I was speaking with. After I eventually left, the store employee called me and apologized because she had found our receipt, it was apparently mixed in between other receipts/items. This honestly made the situation even more frustrating because the order was there the entire time. We had already shown proof that we placed and paid for the order, and we waited 40 minutes trying to resolve the issue. Finding the receipt later confirmed that this was an issue on the store’s end, not ours. Before leaving, I asked what I was supposed to do to get my money back if they weren’t going to make the order, and I was told to call my bank. I found that extremely unhelpful. I shouldn’t have to contact my bank because the restaurant’s system/receipt organization caused the problem. I ultimately left without receiving the food I paid for and had to deal with the inconvenience of trying to get my money back. Mistakes happen, but what really disappointed me was the lack of effort to help, the refusal to let me speak with a manager, repeatedly walking away from me, and essentially telling me to deal with the payment myself. I hope the store improves how they handle situations like this because customers shouldn’t have to spend 40 minutes trying to prove that they actually placed and paid for an order.
• HY

  Hafeezah Yasin

  Jul 29, 2026
  1.0
  This Subway has gone down in recent years. I work in the area and I always hear people complaining about receiving bad customer service. And when I went there for lunch I immediately felt exactly what they were talking about this one employee she’s a woman who seems to me to have been very discriminatory towards people that don’t look like her. She act like she didn’t want to make my sandwich and to be quite honest after feeling the vibe I Decided not to eat there and haven’t been back in the establishment since. I only gave this store a star just so I could make this review.
• XV

  Xiomara Villalta

  Jun 2, 2026
  1.0
  That woman named Blanca always says she's not accepting coupons. She's very rude and insulted me. She's always on her phone. I'm a regular customer, but she never wants to take the coupons. Please, Mr. Restaurant Owner, that woman treats customers very badly. Do something about it because she's just so difficult. the address is 12335 Georgian ave silver spring md 20902
• MR

  Melina Rojas

  Apr 29, 2026
  5.0
  Dina was very helpful. Place looks clean. Recommend this location.
• CB

  Cherly Bonilla

  Feb 24, 2017
  5.0
  Great costumer services, super friendly people.