I placed an online order at this Subway location and went to the store to pick it up. The employee assisting me was named Mohosin.
When I received my order, the items were not placed in a brown bag. I politely asked him to put the items in a brown bag, but he told me that I would need to pay an additional 10 cents for the bag.
I have ordered sandwiches online from multiple Subway locations, and I have never been charged separately for a brown bag when picking up an online order. This was therefore very surprising and disappointing. I understand that individual stores may have certain policies, but if customers are required to pay for a bag, this should be clearly communicated during the ordering process or at least at the time of pickup.
What disappointed me even more was the way the situation was handled. I was simply asking for my order to be placed in a bag for convenient and proper pickup. I never expected this type of interaction from a Subway team member.
I would appreciate it if Subway could clarify whether this 10-cent bag charge is an official company policy or a store-specific practice. I also hope the customer service aspect of this incident can be reviewed.
I hope this issue can be addressed appropriately so customers receive consistent and courteous service at all Subway locations. Also the person needs to talk politely as it is important practice to maintain a healthy behavior and good impression from customer side on Subway.
ST
Samar Trujicasti
Jul 18, 2026
Terrible attention, they must train their workers.
DA
Devesh Aggarwal
Jul 8, 2026
Great food and nice people
SE
Shamauri Ellis
Jun 9, 2026
I always order online and every time my order is already ready upon arrival and made exactly how I like it. To me, this location is quick, efficient, and I never have any issues with the guys on staff.
After re-opening, this Subway is sub-standard. I’ve visited twice, walked out once due to an impossible wait time. Both times the store had a single worker. 2 different people, both with a bad attitude, moving like molasses, listless, projecting strong disinterest. Today there were 4 customers ahead of me. At 5 minutes per customer - timed on my watch - I would have waited 20 minutes to order. No thanks. I assume this is a franchise. Given Subway’s tarnished already reputation and super high prices, this store is another disgrace.