I purchased my auto insurance through this Allstate agency and informed the agent that my daughter was a full-time college student. At no time when I purchased my policy or during any renewal was I told that she needed to be listed as a driver.
My claim was later denied because my daughter was not listed on the policy. After the denial, I contacted the agency. I was present for a conversation between the agency and the claims adjuster in which the agency stated that I had not been advised to add my daughter to the policy. Later, another Allstate representative told me the agency was now saying that I had been told to add her. That is false. I was never told that my daughter needed to be listed. Had I been told, I would have added her immediately.
Instead of accepting responsibility for failing to communicate this requirement, the agency changed its account after my claim was denied. Customers rely on their insurance agent to provide accurate information about coverage requirements. My experience with this agency has been extremely disappointing.
AG
Aaron Gordon
Jul 9, 2026
Good communication and explanation of coverages couldn't ask for a better insurance agency
SC
Shannon Chase
Jun 11, 2026
Been a customer for years. Bryan and his team's customer service and responsiveness is TOP TIER. Won't be going anywhere anytime soon !
Bryan was professional, knowledgeable, and easy to work with throughout the entire process. He took the time to explain my coverage options and helped me find a policy that fit both my needs and budget. Whenever I had questions, he responded quickly and made everything simple to understand. I highly recommend Bryan to anyone looking for a reliable and trustworthy car insurance agent.
MF
Madeleine Fryzek
Mar 18, 2026
Bryan and his team provide great customer service! They were able to get me a decent affordable price and took the time to explain all the coverages in depth for me.