The UPS Store

Reviews

• GV

  Ginger Velozo

  Jun 2, 2026
  1.0
  THIS is the WORST UPS store in Southern Maryland!!! And I live in Laplata! I travel NOW out of town to the dreaded Waldorf location! I agree with many many other people on here that this Laplata branch is AWFUL at customer service and they are ALWAYS ALWAYS rude and make mistakes but don't take ANY responsibility for them! The manager is the WORST One!!!! The manager with the towel on his head is a absolute creep who STARES at YOU when you go in there and if you are unlucky enough to get him to help you, he will be NO help whatsoever and he is uneducated and rude beyond belief!!! THIS UPS lost my packages and the manager did nothing but talk over me the whole time and not answer basic questions! Horrible horrible customer service!!!! Who put that jerk in charge!??? I will NEVER go to the laplata store again and I will let Everyone know that they should definitely definitely PASS THIS branch and drive down the road to the next one!!
• JD

  james dixon

  Jun 1, 2026
  5.0
  it took all of three minutes to process and drop off my package . I walked in and a young man waved me forward to the counter and took my package and gave me a receipt. it took me longer to type this than it did to drop the box off.
• LN

  Linda Newman

  May 23, 2026
  5.0
  The customer service is the Best
• JR

  Janelle Rhodeback

  May 12, 2026
  2.0
  Could not utilize shredding services due to their bins being full. The employees did not handle this with very good customer service.
• SH

  Samantha H.

  Apr 28, 2026
  1.0
  I have seen multiple complaints on this platform regarding the individual who identifies himself as the owner of this establishment. While I personally do not engage in conversation with him during my visits, he frequently attempts to initiate interactions, often with unprofessional remarks such as "that's a lot of shoes there" I usually ignore him because like, we're not friends bro. Do your job and get out of my face. It is perplexing why someone would choose a customer service role if they are disinclined to serve customers and moreover, serve them professionally as comparable compensation is available in various other professions. My recent experience unequivocally demonstrated his unprofessional demeanor. Apparently, observing my solo presence, he exhibited a discourteous attitude, instructing me to take my package elsewhere due to a complaint I lodged regarding the slow service. This occurred at the register, where the clerk also refused to provide a receipt, and the "owner" directed me to the UPS store in Waldorf. Notably, his behavior differs significantly when my husband accompanies me. Given the prevalence of similar complaints, it appears there is a consistent issue with his conduct with women only......humz...... I advise patrons to avoid this location if possible. Alternatives for Amazon returns include Kohl's, Staples and Fed Ex now! While regular shipping services are available at the USPS. I utilized a photograph provided by another unsatisfied customer for reference.