šØšØ WINGSTOP⦠WE NEED TO TALK! BECAUSE WHAT IN THE WORLD DID YāALL SEND ME?! šØšØ
ZERO STARS IF FACEBOOK WOULD LET ME! āļøš«
I ordered Wingstop through Uber Eats tonight and yāall⦠THIS ORDER WAS A COMPLETE NIGHTMARE. š©
Letās start with the fact that THE FRIES FROM ALL 3 COMBOS WERE MISSING! š
Then I opened the food and found HAIR ON THE CHICKEN WINGS. š¤¢š¤®
And it gets WORSEā¦
š« The Garlic Parmesan wings were so dry I thought they forgot the sauce.
𤢠The food was stale AND smelled horrible.
š„¤ ALL THREE DRINKS tasted like WATER! I ordered 2 Fruit Punches and 1 Dr Pepper ā somehow ALL THREE tasted watered down.
š And did I mention THREE ORDERS OF FRIES WERE MISSING?!
At this point, Iām thinking, HOW DID THIS ORDER EVEN LEAVE THE KITCHEN?!
So of course, I call the store.
I was told to contact Uber Eats. š Except⦠Uber Eats wasnāt giving me an option to actually speak with someone about this issue.
So I called Wingstop back.
Then I was told Uber Eats would have to process the refund through their system OR send another driver to redeliver the missing items.
ANOTHER DRIVER?! For food that already had hair on it?! š
I called AGAIN and was put on hold for 15+ MINUTES.
And yes⦠I WAS STILL ON HOLD WHILE WRITING THIS REVIEW! š
š¢ UPDATE:
Jenny eventually told me she was going to get her manager.
The manager, Makiyah, finally spoke with me and told me I should receive a refund through her GM, Kia.
So now Iām waiting to see if that refund actually happens.
Because at this point, Iām not asking for anything extra. I JUST WANT MY MONEY BACK FOR FOOD THAT I COULDNāT EVEN EAT.
Wingstop, missing items happen. Mistakes happen. But HAIR ON THE CHICKEN + STALE FOOD + HORRIBLE SMELL + WATERED-DOWN DRINKS + MISSING FRIES + BEING PASSED AROUND ON THE PHONE?!
š©š©š© ABSOLUTELY NOT.
I don't know what happened at this location tonight, but SOMEBODY NEEDS TO CHECK THAT KITCHEN AND THAT QUALITY CONTROL.
š° SAVE YOUR MONEY.
š CHECK YOUR FOOD BEFORE YOU EAT IT.
š AND GOOD LUCK GETTING SOMEONE ON THE PHONE IF SOMETHING GOES WRONG.
I WOULDNāT RECOMMEND THIS LOCATION TO ANYBODY.
And before anybody says, āWhy didnāt you just go back to the store?ā ā I ORDERED THROUGH UBER EATS. I shouldnāt have to spend even MORE time and money fixing an order that shouldāve been correct the first time.
UPDATE TO COME: Letās see if Kia actually gets this refund handled. š
#Wingstop #FoodFail #CustomerServiceFail #UberEats #FoodReview #ZeroStars #NotHappy
Terrible service 0/10, Customer Service: they left without attending me and the 3 employees was only chatting and one of the employees was high. And I was left unattended for 10+ minutes and not one of them checked up if I was placing an order. DONāT EVER COME TO THIS ESTABLISHMENT.
ER
Eden Ramirez
Aug 1, 2026
TERRIBLE SERVICE, I REPEAT TERRIBLE SERVICE, they didnāt attend me for 10 minutes and during the time I was there , there were multiple employees chatting, while there were customer (me) waiting to be attended and during the time none of the employees came to check if I was placing a order or receiving a order online, I got fed up and left.
The service was terrible. I wasn't acknowledged or helped, even though I was trying to place an order. There were three employees working, but two of them spent the whole time chatting with each other while the other seemed busy mixing something. I waited about 10 minutes without anyone taking my order, so I ended up leaving. Service: 0/10. Atmosphere: 0/10. I can't rate the food because I never got the chance to order or receive anything.
HN
Halloween Nightmares
Jul 29, 2026
This place is a joke the employees donāt care about people or their job. Lady come out that works there and throws trash outside in the can and it missed she left it on the ground itās a heavy set mixed girl looked like. It took 20mins for food 2 people before me had an issue with there order place doesnāt look clean! You need to hire people that really wanna work not lazy people following 1 another around in there explains why it takes so long for food. Mind it my chicken sandwich wasnāt even fully cooked next time, Iāll just go to Chick-fil-A