Roosevelt Elivert: Allstate Insurance

Reseñas

• CW

  Cindy Weaver

  Jun 17, 2026
  4.0
  Anna was very helpful with up dating my policy. And very informative of the new rates and what is required on my policy. She was very helpful with me to understand the process. She was very respectful, courteous, and informative. I was very pleased with our conversation and assistance with my auto policy.
• CC

  Craig Cartwright

  Jun 7, 2026
  4.0
  Good service but cost a little high
• MB

  Meritane Beausejour

  Apr 23, 2026
  1.0
  I was hit by one of their customers who was clearly at fault. Even though they admitted their client caused the accident, it took forever for them to actually move the claim forward. Their excuse? They “couldn’t locate their own customer.” How is that even possible? After endless follow-ups on my end, they finally decided to process the claim so I could get my car repaired. But the nightmare didn’t stop there. They told me to pick up a rental car through Enterprise Rent-A-Car while my vehicle was in the shop. Sounds standard, right? Wrong. When I got there, I was told I had to pay for the rental upfront—something no other insurance company has ever made me do in this situation. Trying to reach their customer service was another headache. It’s nearly impossible to get someone on the phone, and when you finally do, you get inconsistent information. Eventually, they told me I’d be reimbursed for the rental. So I paid out of pocket, returned the car, and waited… and waited… and guess what? No reimbursement check ever showed up. When I followed up, Mandy from Glen Burnie office,suddenly changed the story and said I was supposed to upload the bill myself for “review.” This was never clearly communicated before. Now I’m stuck wondering if I’ll ever see that money again. This isn’t even my first bad experience with Allstate. I previously had a policy with them and canceled it for a reason. They were quick to take my payments, but when I filed a claim for a leaking roof, they dragged the process out for an entire year—only to deny proper replacement and suggest patching a roof that clearly needed more serious work. Between the delays, poor communication, and refusal to follow through, this company has been nothing but frustrating. Save yourself the stress and stay far away.
• SB

  Sharon Bostic

  Jan 14, 2026
  5.0
  Marcus has been a pleasure to work with. I reached out to review my policy and save money and he delivered! Thank you, Marcus!