Advance Auto Parts

Reseñas

• MK

  Michael Krizan

  Jun 5, 2026
  3.0
  Didn't have the relay I wanted
• GG

  Greg

  Jun 1, 2026
  5.0
  Prompt, friendly and very efficient
• LT

  Lynn Trapani

  May 29, 2026
  1.0
  Terrible customer service. So many other places to go to. I wished someone left this review so I could have gone elsewhere
• RS

  Russ Schuhart

  May 4, 2026
  5.0
  I would like to specifically call out Marivel at the store for her amazing customer service and knowledge on the Advance Auto systems. I needed to do a warranty exchange so I waited for her to be done with a customer on the phone. While I waited I overheard her being incredibly patient and helpful with what I could tell was a very difficult customer. She reiterated the same policy and challenges she faced in finding a customer order that did not have a phone number. She eventually did find the order by manually searching, explained the problems the customer caused themselves without being hostile or accusatory, and even offered to assist the customer if they were to come to the store and work out the final details. She was clam and kind even with the customer repeatedly asking for the Regional Manager's contact information, clearly becoming increasingly difficult, and eventually agreeing to some into the store and/or contact the 1-800 number for further service. After all that frustration, she still greeted me with a smile and was incredibly helpful explaining the difference between online and in-store orders for returns and warranty exchanges. Marivel was great and she impressed me with her patience, professionalism, and her knowledge.
• PH

  Peter Huang

  Apr 26, 2026
  5.0
  Always good