AB
Alemayehu Behulu
Jul 31, 2025
Our world is full of both good and bad—just like the front and back of a human being. I wouldn’t call myself a regular FedEx customer, but I also wouldn’t say I rarely use their services. I work just a few miles down the road, and I’ve used this particular FedEx location many times. Usually, my visits are smooth. In fact, on a previous trip, a team member helped me from start to finish with kindness and efficiency. I walked in and out with no issues.
But today was a completely different story.
As soon as I entered the store, I was greeted by someone named Destiny—or possibly Destiney (I apologize if I’ve mispronounced her name). Her approach was unwelcoming and frankly unpleasant. There was only one customer ahead of me. I had a money order from the post office nearby and needed to fill in the receiver’s name. I walked over to a counter far away from where she was assisting the other customer so I wouldn’t be in anyone’s way.
Out of nowhere, she called out to me:
“Sir! There is only one line.”
This confused me—there was no one behind me, and I wasn’t trying to cut in line. I patiently waited, and once it was my turn, I told her what I needed: to send a mail with a self-addressed envelope.
Instead of assisting me, she told me to print it myself. Now, I’m not someone who’s unfamiliar with technology—that’s literally my job. Still, it took me almost an hour trying to figure things out at their self-service station. I returned to ask for help, and she told me she’d get to me, but then continued assisting customers who came in after me. I felt completely ignored and frustrated.
At that point, I raised my voice—not something I like doing—but I was out of options. That’s when Michael stepped in.
Michael approached me politely and said he wasn’t aware of what was going on. I explained the situation, and he kindly said,
“Let me finish helping these customers, and I’ll be right with you.”
True to his word, he came over shortly after and resolved my issue in less than five minutes. He walked me through the process with professionalism and courtesy. After an hour of struggling, Michael made everything smooth and easy.
This experience reminded me that there are always both good and bad experiences in life. I sincerely hope Destiny considers adjusting her attitude toward customers. We don’t need to be best friends, but professionalism and fairness should be standard. Michael exemplified that standard, and I thank him for it.