The UPS Store

Reseñas

• JF

  Joan Fraser

  1 day ago
  5.0
  I go there often and the staff are super helpful. As most transactions require a knowledge of technology, which I do not have, the staff remains patient and accomplishes tasks that seem more insurmountable to me. The staff even came out to my car to carry in a heavy item without me asking.
• JO

  Jose Montes de oca

  4 days ago
  5.0
  Incredibly customer service oriented. I had to go to this location due to another location refusing to help me. The people from this location help me with a smile in their faces the whole time. This is the only location in Baltimore you should be using.
• JL

  Janet Lewis

  Sep 29, 2026
  5.0
  Very good associates dealing with customer. Very helpful, kind & friendly. Must use this store for all service
• SK

  Samps Kosh

  Sep 23, 2026
  1.0
  They changed management/ staff and now they require you to buy packaging for returns even though Amazon specifically says to not put their returns into packaging boxes. This branch has gone downhill after staff changed.
• DG

  Daniela Garcia

  Aug 30, 2026
  1.0
  I am writing to formally complain about the extremely poor customer service I experienced at your store on August 25, 2026. The employee who assisted me was Krishna, whose name appears on my receipt. I went to the store because I needed to use your notary service. Before starting the process, I explained what I needed, and Krishna told me that she could assist me. However, once she reviewed my document, she informed me that she could not notarize it because the document had already been signed. I explained that I understood and asked her to make a copy of the document so that I could sign it again in front of her, as required. I had originally sent the document to the store for this purpose. After completing the notary process, I paid for the service. At that point, I explained that I also needed to send these documents because they were time-sensitive and needed to be mailed. To my surprise, Krishna told me that the store was already closed and that she had already printed the final closing receipt. I had already been inside the store for approximately 20 minutes, and I was there before the store closed. I do not understand why I was not allowed to complete the mailing service, especially since I had already been receiving services at the store and was already inside the location before closing time. What made the situation even more frustrating was her response: “I can help you tomorrow.” This was not a reasonable solution for me because I specifically needed to send these documents that day. I had made the trip to the store, spent time completing the notary process, paid for the service, and clearly explained from the beginning that I needed to mail the documents afterward. This was a very frustrating and disappointing experience. I feel that my time was not respected, and I was left without a reasonable solution after relying on your store to provide the services I needed. I would like management to review what happened, including the store's closing policy and whether customers who are already inside the store and receiving service before closing are supposed to be assisted with their requested services. I am requesting a clear explanation of why I was refused service and what you intend to do to address this situation. I would also appreciate an appropriate resolution, considering the inconvenience, wasted time, and the fact that I was unable to send my documents as I had planned. I hope you will take this complaint seriously and review the conduct and customer service provided by the employee involved. I expect a response from management and a meaningful solution, rather than simply being told to return the next day. Sincerely, Daniela Garcia. ( I have already contacted them through every available channel and submitted my complaint and concerns via email to store5373@theupsstore.com. Unfortunately, to date, I have not received any response or resolution to my issue. I am very disappointed with the lack of communication and customer service.)