Ed Nieves: Allstate Insurance

Reseñas

• JP

  Julio Portillo

  Mar 20, 2026
  1.0
  I called six times to request a change to my auto policy, and each time I called, I was told they would call me back—but it never happened. I asked to cancel my policy, and Nataly agreed to cancel it without hesitation. Terrible customer service.
• MA

  Mrs Aguilar

  Nov 18, 2020
  1.0
  Deberían de tener más respeto con los clientes, cancele mi póliza y ¿como saber el nombre de todos los de la oficina? Ósea? Es difícil no? Le dije a uno de ellos que la cancelara y la señora que hablaba español no estaba igual la cancelé con el personal de inglés luego volví a llamar para confirmar la cancelación porque no salía cancelada una semana después le expliqué lo que había pasado al personal que hablaba español y me salió la señora ofendida diciéndome con voz molesta “y para que sepa no soy la otra me llamo Leticia” no señora yo le decía la otra persona porque no tengo tiempo para memorizarme los nombres de todas las personas en el mundo, si me entiende no? En otra vez intenté ser amable y no tan tosca y falta de entendimiento en ese punto... aparte de eso, muy mal servicio porque no dan descuentos en la póliza ni porque ya el récord de manejo estaba limpio... no gracias no deseo tener de nuevo la experiencia de tomar nuevamente esta agencia como proveedor de seguro para auto o casa... They should have more respect with clients, I canceled my policy and how do I know the name of everyone in the office? That is? It is difficult right? I told one of them to cancel it and the lady who spoke Spanish was not there I canceled it with the English staff then I called again to confirm the cancellation because it was not canceled a week later I explained what had happened to the staff who spoke Spanish and the offended lady came out saying to me with an annoyed voice "and so you know I'm not the other one, my name is Leticia" no madam, I used to say the other one because I don't have time to memorize the names of all the people in the world, if you understand me no? In another time to be nice and not so rough and lack of understanding at that point ... apart from that, very bad service because they do not give discounts on the policy when the driving record was already clean ... no thanks I do not wish have again the experience of taking again this agency as a provider of auto or home insurance
• DE

  Derrick Eshenbaugh

  Oct 10, 2018
  1.0
  Lured us in with a great rate, only to learn that the coverages we had requested were not what we had. After making the changes, we were paying a little more than we had been before switching from GEICO.