This was my second awful experience at this FedEx location with the exact same employee.
I frequently ship notarized documents that require a live scan at the counter by a FedEx employee. This employee insisted that I use the self-service kiosk, despite me explaining that we had already had this exact conversation during my previous visit and that a kiosk would not work for my needs.
I told her that if I continued to encounter this kind of resistance, I would simply stop using this location and drive farther to another FedEx. Her response was, "Well, you are here though." I was genuinely stunned by how dismissive and unprofessional that comment was.
Customer service should never make customers feel like they're an inconvenience, especially repeat customers with legitimate shipping needs. This interaction was rude, disrespectful, and completely unacceptable. I will be reporting this incident to management and, unless something changes, I will be taking my business to another FedEx location.