I ordered the Wednesday Meal of the Day, which is advertised in the store as $6.99 for a 6-inch Sweet Onion Teriyaki meal with a small drink and chips or cookies. The same sign says "+$3 Make It a Footlong," so the advertised price for the footlong meal should be $9.99 before tax.
I ordered exactly that, but my receipt shows I was charged $10.59 before tax, bringing the total to $11.33 with the 7% meals tax. There were no add-ons listed on my receipt that would explain the difference.
I tried asking the employee who appeared to be the manager why the price didn't match what was advertised directly behind the counter. Instead of taking a moment to explain, he seemed focused on rushing through the conversation and getting to the next customer. Eventually, I felt like I just had to give up trying to get an answer.
What made the experience even more uncomfortable was how this same employee spoke to another worker, who appeared to be a younger teenager. He called him out in front of customers for moving at a slower pace in a way that I felt was embarrassing and unnecessary. The whole room went quiet, and the interaction made it genuinely uncomfortable to continue being there.
The price difference itself is small, but that's not really the point. If a meal is advertised as $6.99 with a $3 footlong upgrade, customers should be charged that price or clearly told why it costs more. And beyond the pricing issue, customers shouldn't feel rushed for asking a reasonable question, nor should the atmosphere become uncomfortable because of how staff are being spoken to in front of everyone.