SO HORRIBLE, THE WORST WORST WORST PLACE
I visited this location today at around 4:50 PM, and the employee working there was unbelievably rude from beginning to end.
First, communication was extremely difficult, and I had to point at sauces and ingredients and use my fingers to show how much I wanted because he seemed to have very limited English. That by itself is not the problem at all. The problem was his attitude whenever he did not understand something.
At one point, I was talking to the friend who came with me, and the employee suddenly looked at me with an irritated expression and sharply said, “What?” I explained that I was talking to my friend, not to him. He then said something I could not understand. When I asked, “What?” because I genuinely did not know what he was saying, he ignored me. After that, he continued muttering things several more times. When I asked again what he was saying, he eventually laughed and made a dismissive hand gesture as if to say, “Forget it.”
The entire interaction was uncomfortable and unnecessarily hostile. I greeted him when I came in and again when I left, and he did not acknowledge me either time.
The sandwich was also made extremely carelessly. I asked for onions and received about three pieces. When I asked for more, he added only about two more. I asked for extra olives, but they kept falling off while he was making the sandwich, and eventually I just gave up asking. The sauce was also applied in one very quick pass, far less than what I normally receive at other Subway locations.
To the owner or manager: please read your recent reviews. This is clearly not just one customer having a bad day. There are numerous recent one-star reviews describing very similar problems with employee attitude, communication, order accuracy, portion sizes, and customer service. I cannot verify whether every review is referring to the same employee, but the pattern is impossible to ignore.
If multiple customers are independently reporting the same type of behavior over and over again, management needs to address it. One employee can seriously damage the reputation of an entire location.
I have been to many Subway locations and have never felt the need to leave a review like this. Please take the recent complaints seriously and deal with this issue. I will not return unless something changes.