Best Western Royal Plaza Hotel & Trade Center

Reseñas

• NL

  noah lopes

  2 days ago
  1.0
  : Disappointing Experience at a Hotel That Was Once a Family Tradition My family has been staying at the Best Western Royal Plaza Hotel & Trade Center in Marlborough for many years, going back to around 2010. What started as a place my family regularly stayed at became a family tradition. Unfortunately, my recent experiences have been extremely disappointing. During my recent stays, I encountered multiple issues that should not be acceptable at a hotel charging the rates this property charges. The problems included: * Room cleanliness: Bugs in the room during a previous stay. * Mattress condition: On another stay, the mattress had a noticeable dip or hole that made sleeping uncomfortable. * Room maintenance: The curtains in my most recent room were torn. * Unpleasant odor: The room had a bad smell that made the stay uncomfortable. * Noise: My room was near the elevator, making it difficult to rest. * Morning disturbances: Someone knocked on my door at approximately 9:30 AM and again at 10:30 AM. * Late checkout: My request for a late checkout was not granted. After experiencing these issues, I contacted hotel management by email on Sunday to explain my concerns and give the hotel an opportunity to address the situation directly. As of the time of writing this review, I have received no response. What makes this especially disappointing is that I am not someone who simply chose this hotel for one random night. My family has been coming here for years, and I have a personal connection to this property. It is upsetting to see a place associated with so many family memories deliver such a disappointing experience. I understand that no hotel is perfect, but cleanliness, room maintenance, respectful service, and a comfortable night’s sleep should be basic expectations. I hope management takes these concerns seriously. Unfortunately, based on my recent experiences, I cannot recommend this hotel without significant improvements. I will continue to document my future stays honestly, because long-term customers deserve to have their concerns heard and addressed.
• MT

  Michelle Tellier

  2 days ago
  4.0
  Room smelled like cat. Had to open the window to get rid of the smell. Showers are a little wonky but ok once you figure it out. Breakfast is outstanding!!! And the rooms are cleaned daily and they don't mess with your stuff.
• NS

  N SANDOVAL

  6 days ago
  3.0
  When I checked in the attendant was not friendly and the same when I checked out. The room was ok, when I ran the heater/cooler all the lights flickered in the room. The bed was not very comfortable abd could use another blanket. The bed only had a sheet and light comforter but the pillows were good. The breakfast provided had a good selection, the staff in the dinning room were friendly and attentive. The location was convenient close to stores, restaurants and entertainment.
• LM

  Linnea Michalski

  Oct 8, 2026
  1.0
  I went to the Best Western Hotel on 9/26/26 and stayed for 2 nights for the Colors of Harmony conference. Long story short the staff decided to give my room number to someone who said they knew me. I’ve only met that person once and even if I did know them, why in the world would you risk someone’s safety?!?! I took their survey on Oct 1st and still no response (which I asked for) I was scared the whole time I was there. I filed a BBB complaint which gave me the idea of possibly going to the news about this. This may be dramatic but I don’t want anyone possibly getting hurt because of the neglectful staff.
• JJ

  Julie Johnson

  Oct 2, 2026
  5.0
  I have been here several times in the past decade and always enjoyed the hospitality here. Tonight I had a major issue with the room I was assigned. I asked the cleaning lady to come check the room because there was an offensive odor that I couldn't deal with. She immediately agreed with me and told me to go to the front desk for a different room. I was grateful for the help, and when I reported to the front desk they were extremely professional and immediately issued me a new room, and it was a lovely upgrade which really made me feel that they go the extra mile for their customers. I was so impressed and really enjoyed the room. Definitely five Stars 🤩💜