BM
Bryan McKenna
2 days ago
Do a better job delineating to your customers, and maybe not hang up on us when we get upset by ambiguous math and poor explanations.
CW
Cheryl White
Sep 16, 2026
I would not recommend Allstate this agency to anyone. After years of multiple policy with only glass claims I was sent a policy with nearly double the premium. When I called the agency for support, my response was "Allstate does not want your business", "they try to get you to go other places". This was the same mantra I heard last year with the $3000 increase. Go somewhere else.
FC
Fatima Cypriano
Aug 27, 2026
Daniel was wonderful to help me with my claim
SP
Shirley Perry
Aug 3, 2026
Unable to receive a refund check.
It has been in the mail since June 15th and July 15th...but was told to wait an additional 2 weeks!
So, cancelled on June 6th - I called to initiate the check. So, since Malden hasn't received the check and Mass Property won't issue another one, I'm stuck - not a lot of money $193.11!!
Next call is to Mass Div of Insurance...
I had no issues with policy, just tired of the check is "in the mail"..
MK
Mark Joseph Kini
May 12, 2026
I’ve been doing business with Sharlene for the past 10 years. Professional and exceptional customer service. Highly recommended.