It's a basic Subway but we've always found the staff to be pleasant and friendly.
BA
B A
Jan 30, 2026
1.0
Just awful all around, no one acknowledges you when you walk in besides the door alarm. Apparently they dont teach the employees how to cut a sandwhich in half. Employees are consistently talking amongst themselves on off work topics. I ordered 2 sandwiches and they weren't put on the pickup shelf where it was supposed to be. The employees seem to lack the ability to prioritize tasks and multi task. 0 stars.
ZR
Zachary Robertson
Jan 3, 2026
5.0
Very fast service, nice staff and friendly atmosphere
PB
Paula Behnken
Sep 20, 2016
5.0
The Federal Street restaurant is terrific! The manager has done a great job training her staff and she works hard right alongide them, which might be why there's little turnover. The staff is pleasant, quick and generous with their sandwiches. Bread is always fresh. The place is spotless, including bathrooms. Plus they have three kinds of iced tea! I've never seen that at any other Subway, and my husband and I are Subway aficionados. Forget the store in the BigY Plaza. It's one of the worst around. Incredibly slow and sloppy staff, skimpy sandwiches and no tea! Second-best local Subway is on King St in Northampton, but I've heard the owner yell at staff, so that kind of ruins it for me.
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